“Did you have trouble with my email, sir?” she asks, adjusting her headset on her squashed ear.

“I uh. I got that, here’s what… I still can’t… log on.” He pronounces that last with a foreigner’s careful emphasis.

“And you made sure your caps lock was off?”

“No, I hadn’t.”

“Okay, could you do that and then type your password?”

“Sure.”

Pause.

“Sir? It’s working?”

“Oh,” he says, “I thought you’d help me out there.”

Vicki breathes carefully. “Turn the caps lock off–”

“I know!” There’s desperation in his voice. “You gonna tell me how to do that or not?”